caixanet is the online banking service of Caixa that allows you to make distance banking transactions with interactive communication.
You may from any location, on any computer connected to the internet and at any time, view his accounts and perform other banking operations by simply typing the username and entering the access code.
The username and acess code are provided after signing the Sign Up Form form.

You can:

• Check/Consult:
  • Balances and account transactions;
  • Details and transactions of the debit card (Vinti4 card) and credit card;
  • The consolidated position of all of your accounts;
  • Foreign Exchange rates;
  • Yout BIN;
  • The summary of the next maturity dates of the accounts;
• Order debit cards (Vinti4); 
• Order a checkbook with the possibility of indicating the place of delivery;
• Block checks (under your full responsibility);
• Simulate Loans;
• Request foreign currencies (notes and foreign currency);
• Change your access code;
• Exchange messages with Caixa;
• Obtain documents evidencing the transactions executed;
• Make Transfers;
• Have acess other services that Caixa makes available in the future.

All of Caixa´s are entitled to join caixanet. To that end, the customer must fill out and sign the Sign Up Form,that is also available in all of Caixa Branches, and send it by mail or deliver it directly on a Branch. Afterwards, the customer will receive by e-mail his username and access code which may be used on that same day.Customers who live abroad may also join caixanet by mailing the Sign Up Form duly filled out and signed.

What is the acess code?
 The acess code is a code that is provided with your username, via email, and it allows you to login at caixanet.

How do I change my acess code?
You may change your acess code at caixanet by choosing "Customize" and then the sub-menu "Change Access Code". You should use at least four and a maximum of ten numeric digits in you access code and that graphic characters of the type (+, -, £, *, -, etc.) should not be included in its composition.

What should I do if my user gets blocked due to entering wrong acess code(s)?
You should send an e-mail to our services requesting the reactivation of your user.

What is the confirmation key?
The confirmation key is a code that must be used to validate all of the transactions made on caixanet.


How do I change the confirmation key?
You may change your confirmation key at caixanet by:
1. Choosing "Customize";
2. Choosing the sub-menu "Change Access Code";
3. Inserting your new confirmation key with 7 numeric digits.

You can use caixanet on any computer that has acess to internet on www.caixa.cv.

Both the "User" and the "Access Code" are case sensitive. If you record one them with CAPITALS, then you should always use CAPITALS, and the same applies to lowercase. If the problem persists, please contact us.

Caixanet is available 24 hour a day and 7 days a week.

Joining caixanet is totally free and it has no anuity of utilization fee.
The transactions made on caixanet are caixanet is subject to Caixa´s Schedule of Fees.

You shoulp change it trhu the Menu Personalization/ change acess code.
Be aware that your acess code must be composed by at least four and a maximum of 10 digits and you should not use graphical symbols (+, -, £, *, -, etc.).

You should send us an e-mail to caixa@caixa.cv asking the reactivation of your username, with your full name and birthday or your account number.

You should print and fill up and sign the new acess code or confirmation key and send it to your Branch.
You can also send us an e-mail to caixa@caixa.cv requesting a new acess code, with your full name and birthday or your account number.

Yes, the information about you account is automaticaly updated.

To update your personal information ( e-mail, adress, phone number,etc.) you should duly fill up and sign the personal information update application and send it to us by mail or drop it off at a Branch.
To check the addresses of our Branches, click here.

Too easy. Follow these steps:

• In the Menu, access “Current Accounts”
• Choose "Account Name"
• Select “Edit” and change the Account name
• Finally, click on “Save” to save your change.

1. Login;
2. Access the Card Menu;
3. Select Prepaid Plus Card;
4. Press the Load Card button. 

• You should not lend your card to relatives and friends. Even if the person is trustworthy;
• Your card must always be blocked, through the Caixa Mobile application (digital banking), and you should only unlock it when using it;
• You should not post a photo of your card on social media. If you want to do this, you must be careful to hide the card number in the image;
• You should avoid accessing Internet sites from links. Directly enter the desired access address (URL) in the browser starting with https: //;
• You must make online purchases with your card only on your personal device (computer, smartphone or tablet);
• You should always keep records of transactions carried out online that include the entity's information and your website address. Whenever possible, print a screen of the operation data;
• You should always check the information on the website where you will make the purchase to avoid fraudulent websites.

1. Do not use public computers to access your bank account or access the internet from non-private networks;
2. Do not use unprotected or third party computers to access the Caixanet under penalty of jeopardizing your personal data;
3. Never access links sent by email to access the Caixanet;
4. Whenever you want to access the Caixanet, you must enter the Caixa website, look for the link to access it and then access your account;
5. Bear in mind that the data requested in the emails are known to the bank, so the bank will NEVER ask for them;